Defective Products

Hey, it's rare, but it can happen. If the product you received is defective, we'll pay the shipping, both for you to return it to us and to send you a replacement.

Return Shipping Fees

If you're returning a product for any other reason, you must pay for shipping. If your original purchase was eligible for free shipping, the original shipping cost will be deducted from your credit or refund.

How to Avoid Restocking Fees

You can save yourself the hassle of being charged a restocking fee by making sure your return meets these requirements:

• Your return must be in new condition.
• It must be in the complete original packaging, with the UPC bar code in place.
• It must include all accessories.
• It must include complete documentation (owner's manual, warranty card, quick start guide, etc.).
• It must show no signs of wear or use.
• It must include a Return Authorization number.

Otherwise, we'll charge you a restocking fee of up to 15% of the purchase price, which will be deducted from your credit or refund.

Items That Can't Be Returned

Some products can't be returned. These include the following:

• Computer software, including sample libraries
• Blank CDs, tapes, hard drives, or other media
• Earplugs, earphones, and other personal use items
• Harmonicas and instrument mouthpieces
• Disposable items, including cleaning and care products
• Some oversize or overweight items